And I agree with everything you have said.
My post was more directed at another poster's comment that the job of a 911 operator "must be boring".
I was trying to make the point that the jobs of ebing a 911 operator is not boring at all.
And just to be clear about it -- I think the 911 operator in this situation handled the situation well. He did not respond in anger to the woman's challenges to him. He sounded to me as though, after he first made the joke, all of the responses he gave to the woman he gave with the utmost of professionalism and respect.
I would think a 911 operators job would be 98 percent boredom and 2 percent try-not-to-panic.
You're right, after he made the comment he acted completely professional and unchallenging. No way I could have done the same after someone talked to me the way she talked to him. That call would have gotten me canned.