By the way, I've had the occasion to call Dell's support line quite a few times in the last 2 months. Of course, all I got were Indians. I'd blow their cover, first: "What's your REAL name, don't give me this 'Shirley from Arkansas' stuff", and once they gave me thier real name, the call would proceed.
In all but one case I found them to be capable and effective. One fellow I couldn't understand well, but he'll get a pass. One fellow, however -- the one I give a failing grade to -- promised to accomplish something, then didn't.
But on the whole, those Indians weren't too bad.
As long as we persist in crippling our own kids in ideology-driven public schools, more tech-support jobs will go to competent folks in a nation with 300 million English speaking citizens.
over the last two years I have contacted the dell online support a handful of times.
1. all but one such contacts were Indian.
2. ALL were highly competent.
3. ALL problems were resolved on the first go-around, including add-on software problems.
As a consumer, I don't see where I have room to complain, or any cause.