"That attitude will not encourage the server to come around and check on your drink level to make sure you always have a fresh drink."
But that server attitude should encourage the owner to look around for another server ...
Nope, owners (like me) look at sales, period. Sales, sales, sales. If the sales are good, then owners don't give a damn about customer complaints. If the sales are bad then owners don't give a damn about customer compliments. Sales, sales, sales all the rest is noise.