I agree, especially about sugar...
However, I have to agree with the silliness of trying to get something omitted from an order. I've given up on ever trying to get something taken off an order from certain restaurants and fast food joints. Ask to have something removed and they honestly believe it's impossible to do.
Sour cream at Mexican restaurants comes to mind. It really is alot harder than it has to be, don't these restaraunt managers realize that not everybody likes every little thing put on their meals?