... coincidentally, right before the GOP Convention, too.
A computer company official said human error was the likely cause for the problem, which involved departure preparations, such as flight scheduling, catering services and baggage processing.
American had its planes back up after two hours, while US Airways flights were grounded for about three.
“It appears to be unintentional user error,” (????) said Jeff Baum, spokesman for Electronic Data Systems Corp., the Plano-based company that hosts the computer system used by both airlines. He said the problems never posed a safety issue.