I haven't had a chance yet to write to United and O'Hare, but trust me, I WILL. By the time we reached our destination, Scranton PA, my legs were completely numb (a very dangerous condition) and I was totally dehydrated.
Uh, they didn't serve beverages? Wow.
My pet hate was "Useless Air", but one can always find someone with a bad experience on any of them. Especially now, with "Security", though how "Security" relates to infant-sized seat spacing is one I have not figured out.
I took AirTran to Atlanta a couple of weeks ago from DFW. We couldn't land because Atlanta visibility was so bad at 8:30am. We got redirected to Chattanooga for a couple of hours. They opened the plane door (Chattanooga's a small airport and the weather was pleasant), got some more fuel. We proceeded to get snockered on bloody marys. The crew said we were taking the delay very well and if we had been New Yorkers we would have been unmanageable.