[cousair]

I have TWO Dells, and for the most part, have been happy with the computer and the service. A virus hit one of my computers and took the hard drive out...Dell had another to me overnight. I had a key come off, and they sent one of their people out to replace the keyboard. THe same computer, after 3 years, lost a motherboard, and then again, they sent someone out to replace it. You MUST have the warrenty, and yes, it is hard to understand some of the Indian (from India) folks language. You just call Dell and request someone else. I am happy with the service Dell gives and love the computer, but also understand that it could all change overnight.

[Starwind]

THe same computer, after 3 years, lost a motherboard, and then again, they sent someone out to replace it. You MUST have the warrenty,

Does Dell offer extended warranties beyond 3 years? I thought 3 years was the max.

[FR_addict]

We use to get good service, but in the last year it has been very bad. They shipped a part out that wasn't right. We gave up after calling and emailing them on getting that part fixed. The hinges are broken on one of the computers. This is the second time, the hinges needed to be replaced. We haven't even called it in.

Someone called us with a survey on customer satisfaction, but they couldn't speak English very well and we tried to tell them the part wasn't working, but they couldn't understand us.