Ouch. Doesn't sound like a fun experience. I've heard similar stories from other Gateway owners, though. My office had ALL Gateways when I got there (for desktops, anyway), and was just preparing to replace the old ones with more, in spite of the problems they'd had. I had a hissy fit and whined and complained and carried on, and they changed to Dell. We still have the first batch of Gateways that were ordered when they were starting to replace things, though. They keep me employed. ;-)