I hear ya.
I was with Bank of America. HAD it with them and switched to Wells Fargo YEARS ago and am with them still. The bank I go to is in my neighborhood and I get to know the tellers, managers and folks behind the big desks.
My husband got me on to them. He was good at picking out nice folks. He had a knack.
JPM bought BONY and it went to hell. bank of new York was a good local bank for everything. JPM bought it put and it went to pot. verything was automated and robotic. branch managers became a thing of monthly changes etc.
Went to a local bank on lower NYS, and it is the best move I ever made for business. friendly, personal, fair, etc.
I will NEVER deal w BA, JPM, CITI, WAMU, Wachovia, etc.