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But as long as the one man is still in place by upper "management", then he represents the organization. By his still being there, those in authority to revoke his position and association with them give their tacit approval. That is just the way it is.

If your dishwasher has a problem and Sears sends a repairman to fix it and during the service call he creates a leak under the sink, who do you hold responsible. The repairman or Sears? If they refuse to repair it, or send out the same guy to fix your stove, who do you blame? Who is the repairman representing? What if you find out that he breaks more things than he fixes but Sears won't let him go? Who do you blame? Why? (Because he represents Sears) Would you buy another maintenance agreement from them?

What about a cab company that has a driver they employ that does not have a clue on how to get around your city and has a record of going many miles out of the way, charging the customer, yet the company does nothing about it?

Or what about a line worker at a car manufacturing plant on model X car who deliberatly does not fully tighten down the gas line which ends up causing many model X cars to catch on fire, which scars many people for life? When the company realizes this, they do not fire the worker, his manager just simply move him over to Model Y car. The same things happens and he is moved now to work on the gas line on Model Z car. Then, it happens again and they put him in a office somewhere. Upper management finds out what the mid manager did which he knew caused more people lifelong scarring. Does the line worker represent the car company? Does the manager who keeps moving him?