I am waiting and watching this Pope. Oftentimes, I do not like the look the plays about his eyes. Also, Ganswein is handsome but the look about his eyes does not impress me. This is most unpopular for me to say. V's wife.
A lot of older guys get pouchy around the eyes, what is it that bothers you? He strikes me as a kindly sort, despite his reputation as a "Rottweiler" . . . but then I like Germans, especially Bavarians.
Pope Benedict is a shrewd, introspective and brilliant man. I've noticed his eyes are very different from JP-2's, who exuded love and warmth openly. Benedict seems to be taking in everything around him, rather than expressing his own feelings. JP-2 was smart but more a man of the people, goodness and love seemed to flow from him. Benedict is not so personable, he's more guarded and an ultra-intellectual. Maybe that's what you catch in his eyes.
After reading some books, I believe the Holy Father is a very sincere man devoted to the Church. It's just that he can appear cold. But if you want to get some insights into his background and thoughts about the church today, you might like to read "Salt of the Earth."