I just did that, and sent them this message:
I don't know my AA #, and to be honest I don't fly your routes much any more. But if the following story is true, I would go out of my way to avoid AA in the future.I requested a reply. We'll see what happens.The story I have in mind is the CONFISCATION of two empty cigar lighters in checked luggage detailed by James Suckling on Cigar Aficionado's website. (http://www.cigaraficionado.com/Cigar/CA_Daily/CA_Daily_News/0,2342,806,00.html)
Now before you go and tell me you were only following orders (as if that were a defense), I would like to know why your representative did not offer to mail Mr. Suckling's lighters to whatever address he suggested. (For a small fee, since I realize your financial predicament.) With service like this American will be sure to go the way of Eastern.
ML/NJ