[lainie]

I agree -- but I thought the 'yes' was previous to that line.

[Bloody Sam Roberts]

I thought the 'yes' was previous to that line.

From the last line of the article:

...your company’s Web and Internet service is only $29.95 monthly and will be included in your local phone bill appearing under the heading online services ...,” the operator says. The flummoxed consumer replies hesitatingly, “Yes ....”