[Bloody Sam Roberts]

I thought the 'yes' was previous to that line.

From the last line of the article:

...your company’s Web and Internet service is only $29.95 monthly and will be included in your local phone bill appearing under the heading online services ...,” the operator says. The flummoxed consumer replies hesitatingly, “Yes ....”

[lainie]

Well yeah.. those were excerpts. We have to excerpt anything from MSNBC or they'll sue. I figured anyone interested would read the whole thing (it's kind of long).