[sd-joe]

Excellent, excellent letter. Very well done, this really does make the key points.

[Hodar]

Thanks, please feel free to cut'n paste at will. Change whatever portions you like.
Remember the key idea in movements like this. Typically, when poor service is given, less than 4% will tell management. The other 96% will tell everyone. So, each letter actually represents many, many more opinins than just yours. So, phrase it accordingly.