[Wyatt's Torch]

That's funny because I have too! My new boss is getting ready to take over a bunch of call centers. It will improve! :-)

[ican'tbelieveit]

Worst incident, I was trying to get a shipment rerouted... did everything I was supposed to do, and they didn't do it. So I called in, got hung up on by one rep, finally got a supervisor. She patched me thru to the local UPS office, but stayed on the line. The local UPS rep proceeded to tell me to shut up or they wouldn't do anything for me. When she hung up, the supervisor gasped. Needless to say, she called the corporate office, and I had an apology later that day as well as a promise that woman would be on the street before the end of the day (not that I believe that, but it was still nice.)

OK, sorry, no more off topic.