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Earthlink Wants Total Access (to Your PC)
PBS.com ^ | 6 February 2003 | Robert X. Cringely

Posted on 02/16/2003 2:17:00 PM PST by ShadowAce

Everybody hates pop-ups -- you know, those extra ads that unexpectedly appear in new windows on top of or behind the window where you are surfing on almost every site except for PBS. Well maybe not EVERYBODY hates them. In a Jupiter-MediaMetrix survey last year, only 41 percent of respondents were against pop-ups, though if they had flipped the survey around and asked how many respondents LIKED pop-ups, my guess is the number would have been near zero. And even 41 percent is too many consumers to annoy at one sitting. So pop-ups are bad, which means that getting rid of them is a logical marketing scheme. That's the way it is, certainly, at AOL and Earthlink, the #1 and #3 U.S. Internet Service Providers ranked by number of subscribers. Why, then, are lots of Earthlink users annoyed with that company's anti-pop-up technology? Because it is insidious, intrusive, and manipulative. In short, Earthlink's war against pop-ups is for many users worse than the problem it purports to solve.

Earthlink's pop-up blocker for Windows computers is, in essence, a trojan -- innocent appearing code that carries with some hidden pathogen. Earthlink's Pop-up Blocker may stop any pop-ups from www.bigboobies.com, but it generates its own pop-up ads for Earthlink, itself. But it gets worse. What most people have installed is a beta copy of Pop-up Blocker. Now Earthlink members with Windows computers are being told that the beta has expired and they should download the permanent version.

Don't do it.

The so-called "permanent version" is a 14 megabyte suite of applications called Total Access 2003 that replaces your FTP client, your e-mail client, your PPPoE application, your browser preferences, your search engines, and more. It "takes over your computer" on boot-up, according to Earthlink, providing a tool bar and other unwanted, undocumented features.

Read Earthink's FAQ on Total Access 2003 (the link can be found under the "I Like It" button on this page which, in this case seems somehow an inappropriate name). Total Access 2003 trashes your e-mail, can't import favorites into the new browser, and it has automatic updates, which means Earthlink can load anything else it likes onto your system at any time. And it can't be uninstalled.

No Earthlink software has ever had an uninstall, so why should this? Ask Earthlink tech support how to uninstall the Pop-up Blocker, and they'll tell you to install Total Access 2003, which is even worse. You can supposedly turn it off, but the evil pop-ups come back every few minutes anyway.

Is there any reason to think that Earthlink is not collecting and sending back information on their customers? Their privacy policy says they can. With automatic updates they can use this version of Total Access 2003 to install ANYTHING THEY WANT on your computer.

This is just plain bad. If you are an Earthlink customer like me (I use it from the road), then you should tell Earthlink and everyone else how you feel about what they are doing. And if you are an Earthlink customer with real technical skills, please put them to use figuring out a good way to get rid of this application. Thanks in advance for the help.

But what about those darned pop-ups? Well, there are browsers that can defeat pop-ups for customers of any ISP (Mozilla and Opera come to mind) and there are utilities (like Zone Alarm and Net Nanny) that can add pop-up killers to browsers that don't have that capability. More are listed under "I Like It." You don't have to switch ISPs to get rid of pop-up ads.

I wish I didn't have to write so many negative columns. I am constantly looking for good news, really. And it is good news, I suppose, that last week's column about all the prior art might invalidate the SBC frames patents. One very large law firm that represents several companies who were approached by SBC for licenses gleefully grabbed that column and ran with it. Thanks to you readers, I am sure that justice will be done.

But just in case last week's column isn't enough, here is one last bit of prior art from Chris Werner, a reader from Portugal, which appears to not have a PBS affiliate station:

"In my house," writes Chris, "I have a device whose prototype was first invented in 1596 by Sir John Harington, godson to Queen Elizabeth I. This device has a button that is fixed permanently in place above a porcelain bowl. Each time I press the button I am presented with new and novel content in the bowl. Specifically, this content is a swirling torrent of fresh water that I have never seen before. (When I was a kid it was a handle connected to a chain, instead of a button, but the principle was the same). The first patent for this device was probably that of Samuel Prosser in 1777. Many other patents have been granted for variations, including those by the near-mythical Thomas Crapper. Does this count as prior art?"

Now I am not an expert, Chris, but that never stopped me before. It seems to me that the SBC patents refer to information technology, not plumbing. But what you describe might qualify as prior art if there was information -- a signal or picture of some kind -- encoded in the water. If you think that someone is sending you messages through your toilet, well, then we might have something. I'd go so far as to say we would DEFINITELY have something. Fortunately, Chris, there are people who can help you with this problem.


TOPICS: Business/Economy; Culture/Society; Technical
KEYWORDS: earthlink; popups; trojan
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To: Seeking the truth
BTW, I had to switch my DSL from DirectV, when they went out of business.

Earthlink offered the best deal, best modem and great service. I was down only a short time. I get 1.5 thruput all the time. No down times.
41 posted on 02/16/2003 3:55:51 PM PST by Seeking the truth (I'm going on the FRN Cruise - How about you? - Details at www.Freerepublic.net)
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To: Seeking the truth
I have had real good luck with Mindspring/Earthlink also. No down time, good connection, but most importantly they have the nicest teck support on the web.
42 posted on 02/16/2003 4:01:27 PM PST by LowOiL (Tagline removed for the time being.)
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To: LowOiL
.. it will not let you trace to the home with a ping..

Huh?

43 posted on 02/16/2003 4:20:08 PM PST by TechJunkYard (via Nancy)
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To: LowOiL
I installed NoAds last week. It's freeware and it seems to work. I have to add each popup as it, uh, pops up, but then it is zapped every time it reappears.

Popups really are a nuisance, just one more thing to put up with on the net these days. With spam, popups, viruses, fear of the RIAA cops, porno and pedophilia, it's no wonder the internet industry is in the toilet.

44 posted on 02/16/2003 4:44:59 PM PST by Martin Tell
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To: RedWing9
Did you ever think of unplugging the camera???? Nah, probably not, cause your post is only an addition with the intention of bashing...

Actually I did that eventually. But at the time, I wanted it when I wanted it. Since USB was not as common back then, the camera has a hookup with two cords and adaptors that let you insert it inline with the printer on the parallel port and the keyboard on it's port. Both must be connected for it to work. Kind of a pain to take it on and off, since you also have to disconnect and reconnect the printer and keyboard.

I couldn't have read a more unintelligent post if I went to an apple site...

Snarf!

Testy, testy! Do you work for earthlink?

I confess I don't use Word because of too many times in the past when "it DEVOURED ... my paper."

I like MS for the most part, so I don't know what you are trying to imply. I use WIN XP Home and have mostly been very happy. I use their Visual Studio, and their DDK. I like them. The only products of theirs that I avoid scrupulously are the Office applications and Outlook.

45 posted on 02/16/2003 5:00:21 PM PST by Yeti
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To: Seeking the truth
IMHO, If you are not running AdWare/SpyWare software. If you are not using a fire wall to block stuff coming in and out, especially cookies. If you are are not controlling DirectX. If you are not at least aware of port scans. If you are not aware of what is going into and out of your computer. Your computer may not yours, it could be mine. ISP's are supposed to supply access, not content. Beware of this brave new world!

Any body got a scoop on this Microsoft Passport thing.

46 posted on 02/16/2003 5:15:49 PM PST by TheHound
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To: LowOiL
Thanks, LowOil.

I do admit that the service works fairly efficiently, and I have enjoyed using their personal web page thing to upload pictures.

I will check out the AdSubtract site, thanks.

See you around.
47 posted on 02/16/2003 5:38:28 PM PST by Sam Cree
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To: CyberAnt
I am using Earthlink dsl, works good, but I have sometimes thought they were not too customer friendly.

Pop ups seem to be gradually increasing, haven't felt I had to get rid of them yet, but am getting to that point.

I have 2 lines anyway, so dsl does not increase my costs.

Thanks for the info, hadn't heard of those ISP's yet.

My daughter goes to SU, likes it, she is even fine with the winter, even having grown up in Miami.
48 posted on 02/16/2003 5:45:59 PM PST by Sam Cree
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To: ShadowAce
save. thanks for posting. we're on earthlink.
49 posted on 02/16/2003 5:59:38 PM PST by Barset
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To: jimkress
I got this. Other than some problems with my Netscape Email, it does a pretty good job.
50 posted on 02/16/2003 6:15:01 PM PST by mrb1960
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To: UB355
Can anyone tell me how this is done in Netscape 7??

I have N7 but I didn't know it would do that, and Pop Up Stopper doesn't seem to work with N7.

Thanks!

51 posted on 02/16/2003 7:11:17 PM PST by mrb1960
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To: Grand Old Partisan
Or have you????

What do you mean?

52 posted on 02/16/2003 7:20:14 PM PST by js1138
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To: js1138
You're looking at the wrong version. Try the one called "Pop-Up Stopper FREE Edition" at http://panicware.com/product_psfree.html
53 posted on 02/16/2003 7:30:32 PM PST by jimkress
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To: KneelBeforeZod
some of these have been fixed. but of course only microsoft releases software with bugs, right????

Well, it is listed as beta software, and it is free, and it does have a little bug in the upper right hand corner that you click on to report bugs to Apple, so it seems to me that most of us using Safari know that there will be some issues.

Safari is my main browser now, and it crashes a lot less than IE did on either platform. Netscape is, I think, out of the game. For OSX, the new Mozilla Navigator specifically designed for OSX seems to work well. Each of these programs has a popup blocker.

Generally, I think you're better off to use your system resources for attaching to the internet, as opposed to anything like MSN8, AOL, etc.

54 posted on 02/16/2003 7:37:49 PM PST by Richard Kimball
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To: ShadowAce
I live out in the country, where there aren't cable or DSL options, so for right now I'm stuck with dialup. I'm currently using MSN, but not the installed MSN package. I want to change ISP's, as MSN blocks my email programs from sending, and I don't like the "Hotmail" account you get from MSN, as it automatically attaches spam for Microsoft to the end of your emails. I don't mind for hotmail, Yahoo, or other free accounts, but when I'm paying a monthly fee for the email account, I'd like to be able to use my email program and not have advertisments attached to my messages.

I had been thinking about going to Earthlink, but I was wondering, are there any ISP dialup providers out there that Freeps would recommend?

55 posted on 02/16/2003 7:44:13 PM PST by Richard Kimball
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To: Richard Kimball
Before switching to broadband, I had good luck with IVWNET, which can be had for $99 annual. You get 10 days to change your mind. Nationwide numbers, several email addresses, web pages, etc. Not a bad deal.

See http://www.ivwnet.com/
56 posted on 02/17/2003 9:25:22 AM PST by DeFault User
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To: jimkress
I'm trying pop-up stopper now. It makes some sites so slow that they were faster with the pop-ups. I suspect this is by design.
57 posted on 02/17/2003 11:02:34 AM PST by js1138
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To: Richard Kimball
EarthLink was just rated #1 in customer satisfaction by J.D. Powers...
58 posted on 02/26/2003 12:32:27 PM PST by Fletcher J
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