Replies

While I'm pro-gun what if the company name was "Combat Sticks to Blow up Christians" -- you'll have a fit they were selling to them. Dell wrote a filter to look for names that could indicate violence and unfortunately Combat Pistols shows up. Their corporate communication sucks. How's that different from any other company?

You wrote:

"While I'm pro-gun what if the company name was 'Combat Sticks to Blow up Christians'"

This is not really the issue at hand. Of course the company would be concerned about selling to a business with this name. The problem was, as the author states:

"The word "Combat" in my company name is what triggered the cancellation of my order. The cancellation was triggered automatically"

That's fine if Dell wants to 'flag' records in its order database, but his order was cancelled automatically without any notice to the customer. I realize that most corporate communication stinks, but it's obvious that there needs to be some human factor involved. Computers are greate for automating tasks, but cannot handle all scenarios in this instance. At least not yet.

p.

While I'm pro-gun what if the company name was "Combat Sticks to Blow up Christians" -- you'll have a fit they were selling to them.

Then that would be vastly different, wouldn't it?

Congratulations, you get my "lamest analogy of the week" award.

Dell wrote a filter to look for names that could indicate violence and unfortunately Combat Pistols shows up. Their corporate communication sucks. How's that different from any other company?

It's not about "communication". It's about a company that:

1. Is too stupid to see that the phrase "combat handguns" is different from "hi, we're a bunch of terrorists".

2. Cancels orders simply on the basis of a brain-dead keyword match.

3. Prefers to cancel orders automatically and then maybe, possibly, if they feel like it, reinstate the order if they happen to get around to talking to the customer about it.

4. Has a "guilty until proven innocent" position with regards to their customers.

5. Isn't competent enough to set things instantly right when contacted by the customer whose order they wrongly canceled.

6. Can't seem to grasp that they should at least put an order on *hold* while they double-check the legitimacy of the order, and not just outright *cancel* it.

7. Etc., etc., etc.

what if the company name was "Combat Sticks to Blow up Christians"

What if all CCW holders suddenly went nuts and started shooting up everything? What if the moon suddenly exploded? Same logic; DOESN'T HAPPEN.

The gov't has an official list of dangerous/objectionable organization which should be used for any name-checking; btw, none of the names on that list have "explicit" names.