Then that would be vastly different, wouldn't it?
Congratulations, you get my "lamest analogy of the week" award.
Dell wrote a filter to look for names that could indicate violence and unfortunately Combat Pistols shows up. Their corporate communication sucks. How's that different from any other company?
It's not about "communication". It's about a company that:
1. Is too stupid to see that the phrase "combat handguns" is different from "hi, we're a bunch of terrorists".
2. Cancels orders simply on the basis of a brain-dead keyword match.
3. Prefers to cancel orders automatically and then maybe, possibly, if they feel like it, reinstate the order if they happen to get around to talking to the customer about it.
4. Has a "guilty until proven innocent" position with regards to their customers.
5. Isn't competent enough to set things instantly right when contacted by the customer whose order they wrongly canceled.
6. Can't seem to grasp that they should at least put an order on *hold* while they double-check the legitimacy of the order, and not just outright *cancel* it.
7. Etc., etc., etc.