[koba]

I went to Hyderabad, India, and saw the high-tech center there. Bill Gates is donating $20 million more to improve it. Microsoft, Oracle, and many other big companies are already there. A large amount of medical transcription is done there, and it has become a major industry in Hyderabad. The information is sent to India, processed there, and sent back to America. The companies are making serious efforts to send more and more work there, just as the manufacturing industry here made serious efforts to leave the U.S. and go someplace else, like Mexico.

[sinkspur]

Dell, GE and IBM have opened call centers in India.

My little company is working with Indian nationals who will guarantee answering times, call times, and a revenue enhancement, along with dialect suppression and 95% college-degreed customer service representatives.

The Indians are impressive, hard-working people. The biggest problem, as this article indicates, is working with the Indian government. We have an Indian national running our outsourcing business, and he's wired into the Indian government at all levels.

Lots of palms to grease.