Dell, GE and IBM have opened call centers in India.
My little company is working with Indian nationals who will guarantee answering times, call times, and a revenue enhancement, along with dialect suppression and 95% college-degreed customer service representatives.
The Indians are impressive, hard-working people. The biggest problem, as this article indicates, is working with the Indian government. We have an Indian national running our outsourcing business, and he's wired into the Indian government at all levels.
Lots of palms to grease.
The trick for the welfare of a nation is to get the productivity of the people up to a level where it will pay for the cost of the government corruption. When that happens, the middle class takes off, and you know what the middle class thinks of government policies that reduce its standard of living. The pressure for something akin to more efficient government kicks in. It is happening in so many places. It is one primary reason why I am an optimist.