YO, when he boarded the flight his paperwork was properly filled out. When he got bumped to another flight because of a mechanical problem, he went to the flight personnel at the gate. They did not have another form and Airline personnel crossed out the flight number for him and replaced it with the new flight #, etc. and passed it back to him to give to the captain. That was unaceptable to the captain and somehow the airline was then able to come up with additional copies of the form. He didnt sign one of the forms and rather than tell him to sign it, the captain had him fill out another. The dispute was not over whether he was who he said he was but over who had the bigger ego.
YO, the second pilot couldn't read the information and didn't know WHO scratched out the flight information. He had two tries AFTER that to get it right and still left information off. The last one he "forgot" to even sign or put the phone number down. You'd think a USSS agent, on the Presidential Detail, would pay a little more attention to detail. That alone would make me suspicious.
See how quick I was to admit a mistake, when, in fact, I hadn't made one?
It appears the agend DID admit to losing his temper (unless, of course, you continue to assert that everybody at American Airlines is lying), and he admitted to not filling out the paperwork properly (chip-on-the-shoulder syndrome).
You seem to be hung up on this "banned for life" thing.
If you think AA would have enforced that policy after a thorough airing of this in private, you're naive.
Do you have some kind of vested interest in the Secret Service? A relative maybe?
You and harbour and poohbah are the only ones who are going to the mat for this agent, but harbour and poohbah hate AA's guts. They're not objective.
I've worked with a lot of AA people in my life and sold to them for eight years for IBM.
They are NOT my airline of choice. But, this thing is so clear cut to me to be almost beyond question.
The agent, for his own sake, should drop this, unless he intends to file a lawsuit and hopes to hit the lottery.
Somebody's going to have to, because he's got attorneys hanging off him like groupies.