What were the rest of the passengers on this plane suppose to do while this "agent" got his act together? Perhaps you would like it if they sat around and delayed THEIR trip because he couldn't or wouldn't produce the identification that satisfied the airline.
Was it THEIR fault that the guy couldn't do the paperwork correctly? The airlines DO have a schedule, you know.
What were the rest of the passengers on this plane suppose to do while this "agent" got his act together? Perhaps you would like it if they sat around and delayed THEIR trip because he couldn't or wouldn't produce the identification that satisfied the airline. The flight was already being delayed 40 minutes to allow time for the luggage and passengers from the other flight to be transferred onboard. It took five minutes to confirm his identity when someone with half a brain called the White House. The idiot pilot spent an additional 35 minutes on this that he could have been in the air if he had made the call.