[sinkspur]

the first provable publicity that the agent gave this event was the news conference which happened after American Airlines put material on their website which the agent felt to be untrue and which pictured him in a poor light.

No, the first provable publicity that the agent gave this event was going to CAIR, an Arab advocacy group, within 24 hours of the event.

Supposedly, the guy apologized to the SOC Manager from American for his tirade, but then, I guess, must have reconsidered his apology.

The PR hit American would take if it were wrong would be considerable.

Misunderstandings happen all the time; it usually takes escalation by one party for things to get out of hand.

I've got no idea why a struggling airline would want to have such a public fight over ethnicity unless it sensed it was being unfairly targeted.

OTOH, I can clearly see where a SS agent with a chip on his shoulder would take his wounded pride to a bunch of attorneys and a civil rights organization. He's got nothing to lose because it's about RACE.

[Dave S]

Supposedly, the guy apologized to the SOC Manager from American for his tirade, but then, I guess, must have reconsidered his apology.

No, thats not true. On the American Website the SOC manager stated that the Agents supervisor said he was sorry. This was said during the process of trying to get the agent back on an American flight the next day so he could get to Crawford. Whether the Agent ever made any such comment is purely speculation. Again you are accepting the American Airlines lawyer prepared document as factual. It may or may not be.