[Augie]

This doesn’t tell you that AI is great. It tells you that Indian customer service deserves their terrible reputation.

^^^That right there.^^^

I work for a very large, global tech company. We were told last week that most of the US help desk operations, along with tier 2 desktop support would be moving to India asap. That will not be good for our customers, but the stockholders want that extra penny per share on their dividend checks so that's how it's going to be.

[ken in texas]

- ... but the stockholders want that extra penny per share on their dividend checks -

And the people in the C-suite want to keep getting bonuses for improving the company's 'efficiency'.

[Sequoyah101]

Shareholders are only the excuse. The reason is bonuses for management. The greedy bastards just can’t get enough.