There are MANY entering workers into even ‘that’ workforce (i.e., entry, service jobs) that are just too stupid to function acceptably. No two ways about it.
Their schools and teachers have told them they are a ‘a wonder, an individual with values and proclivities (rights, to them) that have to be respected and valued above all else.’ Only that guy at the drive through doesn’t give a crap about getting their horsesh!t individualism with his order.