And it was corporate staff who made the decision to hire people with a tenuous grip on the English language, corporate staff who during training, didn’t instill in employees a sense of being courteous to the customer, and the corporate staff who decided to cater to the hip hop culture with their “I’m lovin it” ad campaign.
Don’t get me started on the changes in the quality of the food.
Corporate staff do not hire anyone that works in a McD restaurant, the franchise owner or the management the owners hire does. Of course the hiring is solely based on those who apply for positions. Corporate staff do not train anyone that works in the restaurant, they train the Owner and management that the franchise owner hires and pays to attend McD’s Hamburger University. Owner and Management of each restaurant are responsible for training the McD way at the local level.
Targeting the (your words) “hip hop” culture is no crime, they spend money too and lots of it. You know, they like McNuggets and McChicken sammies, and I’ve been told they are fond of the Orange Fanta that McD sells. Drinks are a high markup item and both Corporate and Franchise are happy to sell all the Fanta they can to whoever they can. If you owned a franchise you would do the same and don’t deny it. If you didn’t you’d have a hell of a discrimination suit on your hands and probably lose your franchise rights and upwards of your $2 million investment.