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At Twin Arrows Navajo Casino Resort in Flagstaff AZ in 2016. Quiet and comfortable stay until one day at 6:00 a.m. when we were awakened to the sound of our door banging open against the little last-ditch latch/lock. I leaped out of bed thinking we were about to be robbery victims. Fortunately it turned out that it was just a little old man who was confused, drunk, or both after spending the night in the casino. He said that he had lost his key and didn’t have his wallet with him, and that the front desk had given him a new key to our room number, which he erroneously thought was his.

In other words, he was telling us that with no ID presented the front desk gave him a key to our room.

We immediately called the front desk, who expressed no concern whatsoever about someone having almost entered our room. Told us to call back later to talk to the desk supervisor.

So next we contacted security, who also didn’t seem too concerned, and said someone would come up to “check it out”. After 45 minutes nobody had come by, so we called security again. Their response was “Oh, nobody’s come by?”. Sorry to wake you up guys, but isn’t this the kind of thing that you’d be interested in?

An hour and a half after the incident a security guard moseyed by to recode the lock and have me fill out an incident form. Somehow that didn’t make us feel any safer. As far as providing any sort of effective response to the actual incident, there was none. Barney Fife would have done better.

Then we went downstairs to discuss the incident with the front desk supervisor, who again didn’t seem too concerned about it. I had to ask her if she realized what a big deal it was to have guests broken in on, because her completely lackadaisical attitude was infuriating.

She eventually said she’d comp us 1 night (seemed she was trying to shut us up because there were other guests nearby).