When I call Customer Service, there are times I would be willing to pay a small fee in ordee to speak with a real human being. Even those I can barely understand, with their Russian, Nigerian, Pakistani or Mexican accents can be useful if they’re good listeners and reasonably competent.
You can’t beat a real person for understanding nuance or implications. Every so often 8 will get a Customer Service agent with a Brooklyn accent, or Tennessee orbasic urban. I feel like I hit the jackpot.
In my experience, the best accent to hear from a customer service representative on the phone is Canadian Maritime. They are easily the most effective people I’ve ever dealt with for matters like this.