… this authority on “public speaking and human relationships” tells us to smile and be friendly, not to argue or find fault, to get the other person’s point of view, encourage and praise him, let him talk all he wants to and persuade him that all the good ideas are his.
He advises us also never to tell another person that he is wrong but adds that if we are wrong ourselves we can turn a liability into an asset by admitting it “quickly and emphatically.”
If we do all that, we are pretty sure to win friends. And if in addition, we have the wit to dramatize our own ideas, our salesmanship will profit the more.
Sorry, but the real world IS NOT some Mr. Rogers neighborhood. Dale Carnegie techniques don’t work on evil people who are our adversaries.
IOW, how to become a manipulative control freak.
A soft word turneth away wrath.