Imho that is very unprofessional behavior for a pharmacy.
Issues should be settled up front between the pharmacy and the doctor.
If the pharmacy does not want to fill a prescription they should just refuse to do so—with the doctor.
The patient/customer experience should be a positive one.
Depends. What if you’re on a script that has a history of flat out killing people who also take the script your doctor has handed you? They talk to the doctor but he doesn’t listen. Should they fill the script? Should they warn you? Or should they decline taking that kind of chance with your life?
One of the things to keep in mind is pharmacists are in the drug business. They generally are paying much more attention to the latest news on prescription drugs. They’re way more up on the news than doctors. Also you SHOULD have one pharmacist (that’s what’s recommended), and probably have more than one doctor (yea specialists). So none of your doctors know everything you’re on. Hopefully your pharmacist does.
They can’t just tell the doctor they’re not filling it. Remember you probably brought them the slip of paper. And either way you are expecting to go there and pick up the drugs. Regardless of how the decision was arrive at they have to tell you they aren’t filling it and why. Simple logistics dictates that.