Our local Ace Hardware Store is the exact opposite. The owner, Henry, is ALWAYS there and he and his loyal staff know everything. You can’t be in the store 15 seconds without Henry or his staff coming up and asking how your day is going, if you need any help, if they can help you find something. He is absolutely rewarded by the townsfolk for that superior service! I’m amazed at the number of employees Henry has and their loyalty to him. Every time you leave the store, Henry gives you a hearty “Thank you for your business!”
I go to the local Home Depot or Lowe’s and experience exactly what your daughter did — impossible to find anybody and they usually don’t know anything.
I do everything I can to give Henry my support and business. Been going there for probably 30 or 35 years now.
Same thing with the Ace Hardware in my town!
Our local Ace Hardware Store is the exact opposite. The owner, Henry, is ALWAYS there and he and his loyal staff know everything. You can’t be in the store 15 seconds without Henry or his staff coming up and asking how your day is going, if you need any help, if they can help you find something. He is absolutely rewarded by the townsfolk for that superior service! I’m amazed at the number of employees Henry has and their loyalty to him. Every time you leave the store, Henry gives you a hearty “Thank you for your business!”
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My local Ace Hardware is the same. Can’t be in the store a minute without someone asking if I need assistance. Oh, wait, that’s at SM-Cebu City.
But the Cebu HomeBuilders and CitiHardware here are the same as Lowe’s or Home Depot. Almost impossible to get help quick unless you are a contractor.
Sounds like they service a community or neighborhood. Like Small Town, USA. Same in my neighborhood. I like to shop local, for that reason.
Often when I go to Home Depot or Lowes, I would get kicked off an aisle because they need to drive a fork lift through, while I am trying to find something or figure something out.. So I go to Ace instead.