My daughter told me about a recent trip to the hardware store. She knew what she needed but the only stock was above her reach. She started to look for assistance but there was none to be found. She went up front to check-out - still no one.
She spent 15 minutes in vain and finally out of frustration toppled the stack off the shelf. Fortunately it was only plastic bin boxes. Then she got to learn the self check-out because NONE of the cashiers showed up that day.
Our local Ace Hardware Store is the exact opposite. The owner, Henry, is ALWAYS there and he and his loyal staff know everything. You can’t be in the store 15 seconds without Henry or his staff coming up and asking how your day is going, if you need any help, if they can help you find something. He is absolutely rewarded by the townsfolk for that superior service! I’m amazed at the number of employees Henry has and their loyalty to him. Every time you leave the store, Henry gives you a hearty “Thank you for your business!”
I go to the local Home Depot or Lowe’s and experience exactly what your daughter did — impossible to find anybody and they usually don’t know anything.
I do everything I can to give Henry my support and business. Been going there for probably 30 or 35 years now.