1) Don't draw attention to yourself
2) Don't rock the boat
3) Don't make career limiting moves.
I have checked off all those boxes long ago.
Little more than a year ago, Corp sent a email about a change in format in our documentation program and asked for input...
Input.. that I did. Documentation and screen shots with "Circles and arrows and a paragraph on back describing each"
What I pointed out affected every field tech in the country, not just me.
Corp replied back; "We are sorry that YOU are having a problem"
I had shown my big boss that email going out for approval, he said looks good.
I showed him corp's reply...he just shook his head. Yeah, my electronic dossier must be pretty big.
It sounds like you work for the same company as Dilbert!!
Yeah, I was one of the corporate guys “changing” things. I used to deal with “you” all the time. I learned a bunch by calling you and talking.
99% of the time we would make it work.
That % of the time we didn’t is because of interpersonal issues within the local org. I actually found field guys who would not talk to a specific dispatcher because she gave one of the field techs herpes. Instead, it was the unwritten policy to call customer service, stay on hold, and take up three people’s time to report a problem fix.
I loved that job. Some of the stuff you learn makes your head spin. Then the MBAs took over. That’s when I left. People were “told”, there was no more conversation.