Had to return a mail order bride once because she was way bigger than the picture and was damaged when they tried to cram her into the box
All of my meds are though the mail (per the insurance provider), inasmuch as I’d rather just go to the pharmacy myself. I’ve never trusted doing it through snail mail - it’s not cost-effective for me to deal with the insurance company that way, and I don’t like having to entrust my health to online ordering (call me old-fashioned - I like to talk to my pharmacist), but so far, I’ve had no real issues with timeliness or reliability.