Betting within the next month or so, Salesforce will announce the opening of a center in India and move most of its on-the-ground operations there. While we are worrying about Communist China, major corporations are moving more and more operations to India, leaving only the Shiite jobs here.
Call centers in India have been declining, which is why they’re desperately pressing for enhanced H1B immigration to the US. Call centers have been moving to the Philippines and to US WFH, because everyone in North America is tired of getting an Indian on the phone reading a script.
What *has* been expanding in India is chat and email support.