My thoughts as well. I’m sure the software can be Configured by each agency using it to handle certain calls in certain ways based on their own agencies policies. So another agency a few states are reading the same software they have no required questions for the same call because that is their policy. I wonder if they believe the software company has deeper pockets Than the city?
I would say possibly... more and more ECC centers are becoming independent of singular agencies...they stand alone and look after themselves first... despite what the agencies want... I have been dealing with this issue since our jurisdiction moved buildings in 2005.. and the dispatch center moved out from under the police Dept and became an independent entity...