[lightman]

Replicated multiple times a day coast to coast and border to border.

These CAD scripts are NOT one size fits all and turn 911 center professionals into nothing more than robots with a pulse.

[kiryandil]

When we were working the last 2020 Census operation, the scripts kept getting in the way of us doing our jobs.

I was somewhat frustrated by this because I wrote software professionally for many years.

The gist of it is that the programmers are never put out "in the field" to experience what is actually needed.

Hands-on would get their minds right pretty quick.

It's a sad commentary because most of the programmers are actually pretty bright people - quick on the uptake.