Delta saves 41 stranded students with a private flight after American Airlines cancels trip

Fox News ^ | Fox News | Janine Puhak

[NonValueAdded]

Good for Delta! Nice to hear a good story for once. Now about AA ...

[gnarledmaw]

Actually that a lie. Evergreen treated me the best. Government contracts paying the fare and the need to try and make up for ancient questionably airworthy aircraft probably had a great deal to do with that. AA was the best treatment by carriers from which I personally had purchased tickets.

[7thOF7th]

AA has consistently declined in the quality of their service since acquiring US Air. Charlotte is a nightmare to fly out of and the games the AA mechanics play with red tagging flights to influence their bargaining power is reprehensible. The manner in which they are supposed to help customers who have had their flights canceled is horrible with long lines and poor solutions. Even prior to this story, I made the decision a couple months ago that AA will be in my rear view mirror until they make BIG changes to their customer service model.

[lurk]

That is maddening when an airline cancels a flight. Pack all your stuff 90 minutes on two trains, show up at check in, then they tell you. Then you miss your appointment at destination and have to pack it all back home.

[pfflier]

Long long ago an AA captain saw me sitting in SFO in my 1505s. He also saw the aircrew wings and invited me to fly in the cockpit jumpseat for free. His whole crew was reservists that flew out of Travis.

Back then you could fly standby but had to be in uniform. The prospects were looking grim but that act of kindness got me back to Oklahoma in time for Thanksgving dinner.

[Deplorable American1776]

Delta is good, but I like JetBlue...

[WASCWatch]

My younger son is Delta pilot who is moving up to flying international routes from SEA to Asia and Europe. Delta is a great airline.

[DoughtyOne]

Thanks so much for your support to this point... I personally apprecaite it...
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...this is a general all-purpose message, and should not be seen as targeting any individual I am responding to...

Just $236.00 dollars to 95.00%

[The Truth Will Make You Free]

Sometimes flights are full out of Tulsa, or at least higher fares. A few years back we had tickets from Ft Smith to Tucson for $300 because Tulsa to Tucson was $600. Then AA cancelled our flight and we were put on a 6am flight too early to drive to from Tulsa. So I called and asked to switch our tickets to fly from Tulsa instead. Voila! Round-trip from Tulsa for $300. So AA did ok for our cancelled flight on that trip.

[steve86]

I don’t understand how Richmond, VA got involved.

[cornfedcowboy]

This isn’t easy for an airline to just put together a plane, and crew, and gates for 40 people in the matter of a few hours. Nice work Delta!

[cornfedcowboy]

I agree Delta is the best of the three legacy carriers. That said, it isn’t a high bar.
Congrats to your son making and his pilot status. That is a big deal.

[Paal Gulli]

This sort of thing was the norm before de-regulation.

[Drew68]

Yeah that’s good press.

Not for American Airlines.