And it also depends on whether the customers own or lease the software (or license). If it’s considered a purchase and one party wants to come back and attach additional terms, they can eff off.
Stuff like this always comes with support contracts. You don’t run mission critical software naked.
“And it also depends on whether the customers own or lease the software (or license). If it’s considered a purchase and one party wants to come back and attach additional terms, they can eff off.”
Salesforce.com is a cloud/SaaS product so your data is on their servers so you can’t tell them to eff off without giving up using the software completely.