[warsaw44]

Ark restaurant group changed a great deal when they took over Durgin Park. From portion size, items on the menu, ingredients etc. they turned durgin park into just another restaurant

Their attempt to modernize the place killed it

[grania]

re: changes killed Durgin Park. I'm intrigued by the stupidity of what those decision makers do that trashes a successful business. Before restaurants make changes, they should have a list of what keeps people coming back. And not violate that list.

On another note, I think I've taken my last cruise. The last cruise really pushed the envelope for cutting corners on food quality, entertainment offerings, raising prices, timely repairs, and on things that used to be free or very minimal cost. For awhile, they and restaurants can fill the gap with new customers they attract. The question is how loyal those new customers will be.