Today wasn’t half bad...I got almost nothing done on my own list. Spent most of the day working on tickets...the new system. Instead of just sending us an email, they have to send to the ticket system. Then we have to go in, open and find which is for who, work it, and then close the ticket. (which I cannot do...I send the boss an email asking her to close the ticket) We all hate it...makes a simple issue take twice, at least, as long. *sigh* and my computer, of course doesn’t have all the right buttons. The boss called and I had to share my screen with her. Half the things she told me to do drew an “oh sh*t” response...”you don’t have that button” or “you don’t have that option”. So I took the opportunity to complain about how long it takes, ultimately leaving our regular work short changed. Then she said that with NO overtime this is the only way to show we are understaffed....the ticket list gets longer....and we get grumpier! Hmmmm...we will see.
Hmmmm, not sure what to make of the boss’s response to your complaint. Maybe making a point to higher ups? Sure is a crummy way to do it if that’s what she’s doing, putting y’all through the wringer.