Sears real problem was not technology. Sears owned the first cloud (in partnership with IBM). But middle management sabotaged it. Sears (with IBM) owned the 2d biggest and rapidly growing internet phenom, Prodigy. But middle management sabotaged it. Sears techies had the vision and the code to put Sears catalog on the internet 4 years before Amazon existed. But middle management sabotaged it.
Every bureaucracy (not just the gov) runs the danger of becoming controlled by a bureaucracy, a parasite that controls the host and does what is best for the parasite in the short run, even if that means death to the host in the long run.
That’s exactly what socialism does. It cannot exist except as a parasite of a capitalist host, and grows like a cancer until it kills its host.