They are just people.
Hard to judge when you weren't there.
However, they're supposed to be trained to respond and it seems to me there was no leader taking charge.
Everyone seemed to be looking to someone else to take control or waiting for instructions.
This was an extraordinary event no one could foresee but this does seem to indicate the need for scenario training and finding better team leaders.
Casinos know EVERYTHING. It is easy to tell ex military from wanna be. I do know this whole thing is rotten.
Sure. How many examples do you need?