Between Bain, KKR and company executives it was a Vampire feast! You can only drain blood from your victim for so long before you kill it.
As far as all the bitching about the service, America switched to the Customer NO SERVICE model long ago and replaced it with bare bones pricing, Most places can’t even be bothered to take your money any more so you ring yourself up and handle the payment for them. I doubt they is a FReeper on here that can claim even 10% of the business they conduct transactions have more that a barely acceptable Costumer Service level.
As far as poor service by front line employees there is plenty of blame to go around. First there’s Management (The one’s getting the big bonuses)they no longer lead they are a lot like parents now days they want to be friends with front line no lead not mentor friends. Its they who no long stress Customer Service the front line are mostly product movers, keep the stuff moving from the back to the front and in dwindling cases take their money and that’s it. And as little customer interaction as possible that cuts down on the on the chances of a faux pas that hits the news of social media.
Excellent post! We are lucky to live in a county that has a lively town square full of shops & restaurants. It is safe & charming. We make sure we spend money at local businesses because they’re important to quality of life in a town.
The service is almost universally excellent because they are their business.BUT then you have the fast food chain Chick fil A. Every restaurant has the same clean, well spoken & polite employees. Every one. So why don’t other businesses emulate their customer service? Too lazy? Unwilling to put in the time to train, let employees know they expect excellence or you no longer have a job. I assume franchise owners are in it to make $$$$$.......even more reason to do it correctly.