Excellent post! We are lucky to live in a county that has a lively town square full of shops & restaurants. It is safe & charming. We make sure we spend money at local businesses because they’re important to quality of life in a town.
The service is almost universally excellent because they are their business.BUT then you have the fast food chain Chick fil A. Every restaurant has the same clean, well spoken & polite employees. Every one. So why don’t other businesses emulate their customer service? Too lazy? Unwilling to put in the time to train, let employees know they expect excellence or you no longer have a job. I assume franchise owners are in it to make $$$$$.......even more reason to do it correctly.
My post is a hot mess, but you get the gist.