IMO there is one key reason why large companies make these decisions.
Their marketing departments are all staffed with Millenial female snowflakes who earned degrees at Liberal university indoctrination centers and who are addicted to social media. Five astroturfed tweets from activists saying they’ll never shop there again if the company does not virtue signal, and they’re running to the CEO like Chicken Littles screaming the sky if falling and it’s imperative that you must DO SOMETHING or it’s all gonna hit the fan.
The CEO, believing that he pays them to handle this, and he has better things to do with his time, nods and acquiesces before heading off to his next round of golf.
How many facts can a man handle in one sentence?
Spot on.
I think your'e on to something there. You have described the manager of the local Walmart to a T. So many employees have transferred to other stores to get away from her that the regional manager had to ban any more transfers.
Years ago, when buying ammo at the sporting goods counter, there were five other people waiting in line to buy ammo, fishing gear and a rifle. The sporting goods manager came up and screamed at the clerk, in front of customers waiting in line, demanding that he get back to stocking shelves!
That woman is now the store manager, and there is never a clerk in the sporting goods section.