IIRC, McBLM is already experimenting with self-service kiosks in some locations and it’s cutting operating costs down quite a bit.
How does that work, anyway? Is it a kitchen with an automated window? (I don’t see how they save much, there -—
they never have enough counter help to begin with). Do you go into an enclosed space, and a machine dispenses the elements of my big Mac, and I have to put it together? (Or do they have tiny little robots inside a machine, prepping food as fast as they can?) Just wondering.
It is just an ordering & paying kiosk. They work great - I love them. Last time I was there, I took a number at the kiosk & an old (very old) guy brought the food to my table. I said "Thank you" and that was the only interaction I had with a human.
I believe all it does is eliminates the need for cashiers so it will save on those salaries. I don’t know much of the details, sorry.
The kiosks are for ordering. I haven’t seen the McDonalds kiosks but I think you also pay at the kiosk. There are people actually making the food. This cuts down on having employees at the counters taking orders and payments.