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To: GBA

Yeah, Ben Carson and other Fender execs were really worried that when they moved production back to the US, that they’d be able to meet the standards set by the MIJ guitars.


209 posted on 06/24/2017 9:29:36 PM PDT by Dr. Bogus Pachysandra (Don't touch that thing Don't let anybody touch that thing!I'm a Doctor and I won't touch that thing!)
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To: Dr. Bogus Pachysandra
Fwiw, Fender has it all over Gibson in one area.

When comparing my recent experiences with Gibson's and Fender's company to customer connection after the sale, Fender stays in constant touch, whereas Gibson is invisible and forgotten.

When I registered my Strat with Fender, they sent me an email welcoming me to the family and they keep those emails coming, too, with product info, artists who play Fenders, etc.

When I registered the LPs with Gibson, the website said to print a copy for my records and that's it. No confirming email. No follow up. No nothing.

Compared to Fender's new owner experience, with Gibson I feel like I'm chasing that girl who's too good for me and she's just ignoring me. The harder I try to connect, the more she ignores me.

It wasn't always like that. Gibson was awesome in 2011- 2012 about welcoming you into the Gibson family, but there's no welcoming or anything at all now.

Now their welcome to the family is just "Print a copy for your records."

What a missed opportunity!

210 posted on 06/25/2017 9:03:27 AM PDT by GBA (Here in the matrix, merrily, merrily, life is but a dream.)
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