I am pretty much in agreement with you regarding their service, assistance and reasons for this monumental screw-up BUT have you noticed the recent ad profiling that emphasizes the life stories of minority members? As Seinfield would say, ‘not that there is anything wrong with that” but advertising emphasis that for the most part endeavors to impart both a commercial and PC message makes one question the credibility and purpose of both messages. This is particularly true for a company like USAA who really does not need to do advertising of this type, rather stick to a less “inclusive” type message that is more appealing to their military family base....or at least doesn’t piss that base totally off.
I have noticed this, too. I would like to see ads that are NOT PC. Being representative of their customer base is fine, but pandering is not.
Pretty sure the current CEO is black. I’m fine with that if he is a competent businessman who runs the company for the benefit of its members - active military and vets. I’m not fine with that if he is a token black (like 0vomit), runs the company for the benefit of “his people”, and/or uses the company as a vehicle for lining his own pockets.